Customer Service

At Altis Recruitment, we’re fully committed to ensuring inclusivity and accessibility for everyone.  We understand that each person has diverse needs, so we've gone the extra mile to make sure our services cater to individuals of all abilities. From accommodating wheelchairs to walkers to oxygen tanks, we’ve designed our premises with the utmost consideration for mobility and comfort.

Our dedicated team is well-versed in assisting without infringing on your personal space and respect the sanctity of your assistive devices.

Furthermore, we take pride in our proactive approach to enhancing your experience. Your comfort and accessibility matter to us, and to make your visit as smooth and enjoyable as possible, we'll gladly walk you through all accessibility features applicable to your unique needs.

Communication

We strive to make our services accessible, and offer comfortable communications, tailored to the unique needs of individuals with disabilities.

Here's how we do it:

• For the Hearing Impaired: We communicate directly with individuals, allowing them to read our lips when possible. We also provide written communication options.

• For the Visually Impaired: We offer to read aloud, post policies in large, plain format, and present information on our website in an easily readable format.

• For the Deafblind: We work with accompanied interveners, ensuring our communication is directed to the individual who is deafblind.

• For Speech or Language Impairments: We speak slowly and clearly or use preferred communication method. We're patient and use yes or no questions when appropriate.

• For Learning Disabilities: We take our time and are patient, considering the individual's disability when communicating.

• For Intellectual/Development Disabilities: We avoid assumptions, use plain language and present information straightforwardly at the individual’s preferred pace.

• For Mental Health Disabilities: We show respect, remain calm and reassuring, and ask the individual for guidance during a crisis.

• Service Animals: We welcome individuals with disabilities and their service animals, ensuring they have access to public areas. We don't touch or address the animal without confirmation.

• Support Persons: We welcome those who assist individuals with communication, mobility or personal care. Support people can accompany the individual throughout our premises, and we direct our communication to the individual, not the support person.

• Notice of Disruption: If a temporary disruption occurs, we will promptly notify individuals. The notice will be clearly posted and include the reason, expected duration and information on alternative facilities or services.

• Communication of Disruption: In case of planned or unexpected disruptions, we will communicate through various channels, including internal messages, calls, texts, emails and physical postings. Our staff will also assist in communicating this information to those affected.

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