FAQs

Candidate Screening

Yes. As part of our commitment to quality, we guarantee that every candidate placed has been interviewed face-to-face at Altis Recruitment.

Typically, we invite candidates to one of our offices for an in-person interview. Under extenuating circumstances (e.g., pandemics, short turn-around periods, significant distances, etc.), we invite candidates to a virtual interview over videoconference (Zoom, MS Teams, Skype, FaceTime, etc.). We will always notify you when we did not interview the candidate in person.

Candidates are interviewed by dedicated, expert recruiters who are well versed in their industry or skill set. Our firm has strict service standards in place to evaluate our own performance metrics and ensure we are operating at the highest level. Our talented recruiters keep current with the marketplace and are fluent in best practices for conducting interviews and assessing hard and soft skill requirements.

Ultimately, we treat interviews as an invitation for our candidates to enter a private and calm space where they can be coached, walked carefully through the requirements of the position, and learn to best position themselves for future success

Yes. We always aim to select candidates who are ready for the role based on the client’s requirements. First, we work with clients to establish the training requirements. Then, as part of our onboarding process, we provide candidates with additional training and tutorials as necessary, while also ensuring that candidates are trained in AODA and Health & Safety legislation.

Post-placement, we offer cutting-edge, flexible pathways for ongoing professional development through various skills platforms (IBM Kenexa Prove It!, IKM TeckChek, Pluralsight, etc.). This enables candidates to continue their self-guided professional development so they can meet our clients’ fluctuating demands, while remaining current with the latest technology and maintaining relevant skillsets within their industry.

Training programs for temporary administrative personnel include:

  • MS Word, MS Excel, MS PowerPoint, MS Access (various versions)
  • Quickbooks Pro 

Training programs for IT candidates via Pluralsight (an online skills development platform) include:

  • Business Analysis
  • Project Management
  • Agile Transformation
  • Scrum Master Skills
  • Data Transformation
  • C# Design Patterns
  • Security Analysis

The timing of placements depends on what is required. In every case, we aim to place the right person the first time, rather than placing the first person who comes to mind. That said, we have built our reputation on being extremely responsive, fast, and effective.

 

Average turnaround time per specialty:

  • Temporary Administrative—resumés in 1-24 hours
  • Temporary Finance/Accounting—resumés in 4-24 hours
  • Permanent Administrative—resumés within 24 hours
  • Contract Information Technology and Professional Services— resumés within 3 days
  • Permanent Information Technology and Professional Services—resumés within 5 days


Note: For temporary positions, we are able to accommodate urgent, same-day requests, and have a candidate selected, deployed and starting the assignment within 1 hour.

Yes. One of the most important parts of our screening process is to conduct a series of examinations (as applicable) to determine the candidate’s skill level in a variety of areas relevant to the role.

Sample Language Tests:

  • French/English bilingual interview with a bilingual staff
  • French oral and written comprehension assessments
  • Business letter writing and formatting
  • Proofreading/grammar skills (in English and/or French)
  • Written comprehension (English)

Sample Basic Technical Tests:

  •  MS Word, MS Excel, MS PowerPoint, MS Access (multiple versions available)
  •  Windows Operating System (multiple versions available)

Sample Administrative/Clerical Tests:

  •  Keyboarding speed and error rate (in English and/or French)
  •  Numeric and alphanumeric data entry speed and accuracy (in English and/or French)
  •  Attention to detail
  •  Business etiquette, writing samples, customer service skills

Sample Professional Services Tests:

  •  Project management
  •  Advanced accounting, payroll, bookkeeping, financial analysis
  •  PeopleSoft, QuickBooks, ADP
  •  Human resources, interviewing and hiring, benefits
  •  Purchasing, shipping and receiving, WHMIS
  •  Legal vocabulary, employment laws & acts, paralegal skills

Sample Technical Tests:

  • All major software development languages
  • Agile software development, MS Visio, MS Project, project management for IT professionals, MS SharePoint
  • Database administration, network virtualization, Active Directory, SQL Server
  • Service-oriented architecture, Amazon AWS
  • Software quality assurance, software testing

Yes. An important part of our screening process is to validate the information provided by the candidates. Based on the requirements of the role, we will conduct any of the following checks:

 

  • Reference checks
  • Background checks (education, employment, criminal, credit)
  • Digital footprint verification
  • Vulnerable Sector Screening
  • Public Sector Security Clearance validation

Payroll

We can customize billing to meet client needs on request. Clients can pay in a variety of ways, including by credit card, using our general billing framework:

Temporary

Our client is billed weekly for the hours our temporary employee has worked, as approved by the client on the timesheet. Employee timesheets and invoices appear on the same page, reducing paper.

Permanent

An invoice for services rendered is sent on the employee’s second working day.

Contract

Client billing depends on our contract with the client and subcontracted firm. Generally, IT and Professional billing is monthly.

If your payroll frequency is Weekly: When a public holiday falls on any day of the week, except Friday, your public holiday pay will be released with your payroll on the upcoming Monday. If the public holiday falls on Friday, your public holiday pay will be released with your payroll on the second Monday after the public holiday.


If your payroll frequency is Biweekly: When a public holiday falls on any day of the week, except the second Friday of the biweekly period, your public holiday pay will be released with your payroll on the upcoming Monday. If the public holiday falls on the second Friday of a biweekly period, your public holiday pay will be released with your payroll in the next biweekly cycle, the third Monday after the public holiday.

There are certain circumstances that allow an individual to qualify for an increase in his or her basic claim amount for federal and provincial taxation. Likewise, an individual may require additional taxes to be deducted from his or her payroll. If you feel that you qualify for either of these changes in taxation, please contact our office and request the TD1 forms. Once completed, please forward the forms to our office with your first timesheet.

Overtime is calculated based on Employment Standard requirements for the province where you report to work. Overtime must be pre-approved by both Altis Recruitment and the client.

A manager or supervisor should be appointed to sign your timesheet. It is a good idea to identify a second authorized person as well, in case the primary signatory is unavailable. Please call our office if you are unsure about a secondary approver. It is your responsibility to ensure your timesheet is approved.

At the end of each work week, you complete and submit timesheets electronically through our e-timesheet website, indicating the hours you have worked. Please do not include lunch hours, as the lunch break is not paid time. Once you submit your hours and your manager or supervisor approves them, we’ll send you an e-mail confirming that your timesheet is being processed for payroll, which takes place on Mondays.

Yes, to obtain a confirmation of earnings letter, please call our office.

Payments can be delayed if we do not receive your approved timesheet on time. To ensure that you are paid promptly and regularly for the hours you have worked, please make sure you submit your timesheet at the end of every work week. Provided we receive your manager’s or supervisor’s approval by mid-day on the following Monday, your pay will be deposited into your account within 1-2 business days (timing varies according to financial institution).

Yes, Altis Recruitment processes payments exclusively by direct deposit. For this reason, it is essential that we receive your banking information prior to processing payroll, which occurs every Monday. When you first log into the e-timesheet website, you will be prompted to provide your banking information (as shown at the bottom of one of your personal cheques).

Call us and we will arrange for you to update your direct deposit information through the e-timesheet website. Once we receive the new details, we will deposit your next pay into your new bank account.

Altis Recruitment processes payments exclusively by direct deposit. For this reason, it is essential that we receive your banking information prior to processing payroll. When you first log into our e-timesheet website, you will be prompted to provide your banking information (as shown at the bottom of one of your personal cheques).

To ensure that you are paid promptly and regularly for the hours you have worked, please make sure you submit your timesheet at the end of every work week. Provided we receive your manager’s or supervisor’s approval by mid-day on the following Monday, your pay will be deposited into your account within 1-2 business days (timing varies according to financial institution).

Security

You can find our Accessible Customer Service Plan here.

You can find our privacy policy here.

When your security clearance is granted by Public Services and Procurement Canada (PSPC), you will receive an email from us with a copy of your clearance briefing form. To complete the process and validate the clearance, you must sign the briefing form electronically, as per the instructions provided in the email.

Yes. However, Public Services and Procurement Canada (PSPC) may place limitations on the type of information the applicant is authorized to access.

Speak with your Altis Recruitment consultant. They will ask for your name at birth and your date of birth and will then forward your request to Public Services and Procurement Canada (PSPC) for verification. Responses generally take 2-5 business days.

The processing of your clearance could be delayed if:

  • you completed the application forms incorrectly; or
  • you have lived outside of Canada in the past 5-10 years. In this case, Public Services and Procurement Canada (PSPC) needs to verify your addresses and any criminal records. This can take over 2 years, depending on the facilities in the country where the check is being completed.

Note: PSPC is not able to conduct background checks for every country. Sometimes the country where you have lived does not have the facilities required to conduct a background check, or does not provide information to other countries.

If PSPC requires further details to complete your background check, we will contact you with further information. Please remember to monitor your email for any correspondence regarding your clearance.

AltisRecruitment is the sponsor of your clearance; however, once the completed forms have been sent to Public Services and Procurement Canada (PSPC), Altis Recruitment cannot influence the speed at which your clearance is processed. Keep in mind that additional documentation may be required (please monitor your email for correspondence regarding your application).

Altis Recruitment takes an active role in initiating the clearance process; however, we do not require clearances of all applicants. A face-to-face interview with one of our consultants will determine if a clearance is required.

The current processing time for a Reliability-level clearance is generally 4 to 8 weeks from the date of application, provided an out-of-country check is not required. Reliability clearances are valid for 10 years and are subject to cancellation by Public Services and Procurement Canada (PSPC) if they are not in use. When out-of-country clearance is required, the process can take over two years—sometimes much longer. Please note that a clearance can be denied.

The current processing time for a Secret-level clearance is generally 4 to 6 months from the date of application, provided an out-of-country check is not required. Secret clearances are valid for 10 years and are subject to cancellation by Public Services and Procurement Canada (PSPC) if they are not in use. When out-of-country clearance is required, the process can take over two years—sometimes much longer. Please note that a clearance can be denied.

Reliability and Secret clearances are valid for 10 years and are subject to cancellation by Public Services and Procurement Canada (PSPC) if they are not in use, or if an issue arises that compromises the clearance.

To work in the federal government, candidates require a valid security clearance. We also fill roles within the private sector where a security clearance is rarely necessary.

Altis Recruitment currently sponsors Reliability and Secret clearances. The level of clearance determines the information that you will be authorized to access, should you be required to work with sensitive information.

When Altis Recruitment receives your clearance briefing form from Public Services and Procurement Canada (PSPC), we will send you a copy by email. Once you receive the form, you will need to sign it electronically to complete the process. Please monitor your email regularly.

To request an additional copy of your clearance briefing form, please contact our Clearance Team at 613-230-5393. Note: Altis Recruitment can only request copies of clearances for which we are the sponsor.

Yes, you can apply. Based on the nature of your record, the clearance may take longer than normal to process.

A security clearance is a background check done by Public Services and Procurement Canada (PSPC) and the RCMP that enables you to work in certain positions in the federal government that may entail accessing secure information. The most common clearance levels required are Reliability and Secret.

To obtain a security clearance, you need a sponsor, such as a staffing firm like Altis Recruitment or a federal government department. If you are registered with Altis Recruitment, have met with us either in person or virtually, and we determine that you have the skillset most often required for security cleared positions within the federal government, then we will ask you to apply for a clearance. Note that the application process takes time and the approval is outside of our control.

The difference between these types of clearances is the type and security level of information you are permitted to work with. To determine whether you can apply for a Secret-level clearance, please contact your Altis Recruitment consultant.

Health & Safety / COVID-19

If you become injured on assignment (whether you are working remotely or on-site), you must report an injury to your workplace Supervisor at the time of the injury and then to your Account Manager. Subsequently the Health and Safety Team will be informed and will actively advise on the next steps. It is our firm’s responsibility to report to the appropriate Workers Compensation organizations. Additionally, our firm is committed to and will actively participate in creating a safe return to work plan for you if necessary. Our Health and Safety Team is available 7 days a week at 1-888-220-0911 ext 6000, or you can contact us at healthandsafety@altisrecruitment.com.

We, as the employer, are required by law to screen all employees reporting to an onsite workplace. As you can appreciate this encompasses hundreds of different workplaces across the country. For the duration of their contract, an automated email is sent to each candidate requiring them to complete COVID-19 screening questions. In order to ensure our temporary employees complete the screening questions, each Account Manager and our Health and Safety Team receive a report listing any employees who have not completed the screening questionnaire. Our team completes follow up protocol daily to ensure every candidate completes the mandatory questionnaire before reporting to the workplace.

Additionally, our team confirms that the temporary employee has been trained on the COVID-19 preventative protocol and confirming that they are comfortable with all Health and Safety measures throughout the assignment.

After completing the Health and Safety questionnaire and if by answering YES that you are experiencing any of the symptoms listed in the questionnaire – our Health and Safety Team will call you immediately to determine next steps. Next steps may include; but not limited to:

1. Do not report to work – self isolate and seek advice from a medical professional – follow up tomorrow.

2. Do not report to work – self isolate and get tested for COVID-19.

3. Proceed to work – continue to monitor your symptoms.

Your Account Manager will communicate with our client and advise in accordance with Public Health Guidelines.

Daily, each of our temporary employees are provided a link daily which offers COVID-19 training material. The training is accessible through the E-timesheet Portal and available to our temporary employees at all times.

Additionally, we ask each of our temporary employees working onsite if they have been trained on the health and safety protocol in the workplace and if they are comfortable with protocol in place.

A service call with our client (or representative of the client organization) is scheduled on the first day of the assignment, confirming that our client has completed training with our employees on the COVID-19 prevention and safety measures according to Public Health guidelines. In addition, we review the requisition intake questionnaire regarding all relevant health and safety matters which is completed prior to accepting our recruitment on the role.

When a temporary employee has been diagnosed with COVID-19, we discuss with the candidate what the Public Health Unit has advised, for example, self-isolation or quarantine for 14 days.

Contact tracing will be conducted by either the employer in joint cooperation with our firm and/or Public Health.

Respecting employee privacy, we will discuss with the client organization and together decide on the best communication plan. Typically advising that someone in the building/floor etc. has tested positive for COVID-19 and that they will be contacted directly if they are considered a close contact. Next steps will be provided.

Additionally, we will consult with the client to ensure that the proper cleaning and sanitizing has taken place, as per Public Health.

Our firm will continue to communicate with all parties (candidate, client, Public Health). Once the quarantine period has been completed and the employee no longer has symptoms, we will create and communicate a return to work plan with the candidate.

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